At Home And Daily Necessities Store, we’re committed to making your shopping experience seamless from checkout to delivery. Our global customers (excluding some Asian and remote regions) can enjoy carefully curated home essentials, personal accessories, and lifestyle products with straightforward shipping and returns processes.

Shipping Information

Order Processing & Delivery Timelines

Processing Time: 1-2 business days (excluding weekends and holidays)

Shipping Methods:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Minimum Order: $50 USD

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges Policy

We want you to love every purchase from our lifestyle collections. If you’re not completely satisfied, here’s how our returns process works:

Eligibility Requirements

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unused, in original condition with all packaging and tags
  • Proof of purchase is required (order number or receipt)

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Food & Drink items (opened or perishable)
  • Personal Accessories (earrings, intimate items)
  • Skincare products (opened containers)
  • Hair Care products (opened containers)
  • Bath & Shower products (opened containers)

Exception: Damaged or defective items in these categories will be replaced – please contact us immediately.

How to Return an Item

  1. Contact Us within 15 days by emailing [email protected] with your request (use template below)
  2. Wait for Approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
  3. Package Your Item – Securely repack in original packaging with all tags attached
  4. Ship Your Return – Include the RMA number and send to our returns center (address provided with your RMA)

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product)
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages

Refund Process

Once your return is received and inspected (typically within 5 business days):

  • You’ll receive email notification when your refund is processed
  • Original shipping fees are non-refundable unless the return is due to our error

Refund Timelines by Payment Method:

  • Credit/Debit Cards & PayPal: 3-5 business days after approval (may take 5-10 additional days to appear on your statement)
  • JCB Cards: Up to 14 business days to process

Exchange Process

For exchanges:

  • Follow the standard return process above
  • In your initial email, specify the replacement item desired
  • Price differences will be adjusted (you’ll pay more or receive a refund for less)
  • Exchange items ship after we receive and process your return

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Home And Daily Necessities Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Brief explanation]
  • Preferred Resolution: [Refund/Exchange for specific product]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging and tags.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Us

For any questions about shipping or returns:

Home And Daily Necessities Store
Email: [email protected]
Physical Address: 189 Coal Road, Plains, US 18705

We aim to respond to all inquiries within 2 business days.